Placement of a Chief Experience Officer, Law Firm, Cardiff
At Adlestrop Consulting, we were engaged by a rapidly growing law firm to support them in filling a newly created Chief Experience Officer (CXO) role.
This was a pivotal appointment, designed to strengthen both client experience and internal culture as the firm continues its ambitious expansion plans.
The ideal candidate needed to combine a strong legal background with proven senior leadership experience, alongside a track record of scaling operations within high-growth firms. The challenge was not only to identify the right technical expertise but also to find an individual who would align with the firm’s culture and values.
Our candidate brought precisely this blend. Having held COO and CXO positions at some of the UK’s largest national law firms, they possessed a wealth of experience in helping businesses deliver accelerated growth strategies with a focus on scalability and long-term success.
Process
From the outset, alignment was the focus of the recruitment process - ensuring the opportunity was right for the candidate and that their experience, skills, and leadership style were right for the firm.
For the candidate, the appeal of Redkite quickly became clear:
“I joined Redkite because I saw an opportunity to bring my knowledge to a firm with a clear strategy for the coming years. It has given me a platform to play a real part in shaping the direction alongside colleagues on the Senior Leadership Team.”
Throughout the process, we prioritised clarity, communication, and professionalism. The candidate described their experience of working with Adlestrop Consulting as seamless and engaging:
“At all stages I had full context of the role and opportunity. The process was slick, and Charles’s communication was clear, transparent, and at the right frequency. It was obvious he understood both the firm and what I was looking for.”
As discussions developed, the opportunity only grew more attractive, underpinned by the firm’s strong culture, open leadership style, and ambitious growth plans.
Review
Only a few months into the role, the impact has been immediate.
“This is by far the best firm I have worked in. Everyone lives and breathes the culture and values, and the open, people-focused approach ensures every contribution is valued. There’s a real sense of balance—friendly and flexible, but never at the expense of performance or growth.”
For the client, the appointment has brought in a senior leader who complements their culture while strengthening their ability to scale. For the candidate, it has provided the opportunity to apply their experience within a forward-thinking environment.
“If I was to describe Charles and Adlestrop, I would say they strive for the best for both parties, investing the time to listen and understand what both the candidate and client require to create the very best match.”